FAQs

Restorative Pros, Inc.

  • What are your service areas?

    Our service area encompasses a wide region, including Oviedo, Winter Springs, Winter Park, and Orlando. If you're unsure whether we cover your location, please don't hesitate to reach out to our team. We'll be happy to confirm if we can assist you.

  • How do you determine pricing for your services?

    We calculate our pricing based on several factors, including the specific service required, necessary materials, and the overall scope of the project. We're committed to providing clear, upfront pricing before we begin any work, ensuring there are no unexpected costs. For a detailed quote tailored to your specific needs, please contact us to discuss your project.

  • How do I get in contact with you?

    To schedule our services, please complete our request form. Once we receive the details of your needs, we'll promptly contact you to discuss the next steps in the process.

  • Are there different Categories of Water Damage?

    Yes,

    Category 1 – Clean Water

    This is the least severe type of water damage.

    It originates from a clean, sanitary source, such as:

    • Broken supply lines

    • Overflowing sinks or tubs (with no contaminants)

    • Melting ice or snow

    • Rainwater entering from a leak

    Key point:

    If left untreated, Category 1 water can quickly degrade into Category 2 or 3 as it mixes with building materials, dirt, or microorganisms.


    Category 2 – Gray Water

    This water contains significant contamination and may cause discomfort or illness if touched or ingested.

    Common sources include:

    • Washing machine or dishwasher discharge

    • Toilet overflow without feces

    • Sump pump failures

    • Water that has sat for more than 24–48 hours

    Key point:

    Gray water requires protective equipment and more thorough cleaning and disinfecting.


    Category 3 – Black Water

    This is the most hazardous category.

    Black water contains harmful pathogens, sewage, chemicals, or toxins.

    Sources include:

    • Sewage backups

    • Floodwater from rivers, lakes, or streets

    • Storm surge

    • Standing water with microbial growth

    Key point:

    Category 3 water requires full PPE, removal of contaminated materials, and professional sanitization.