Restorative Pros, Inc. (“Restorative Pros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through https://www.restorativepros.com (the “Site”) and our services, how we use and share it, and the choices and rights you have. By using the Site or contacting us, you agree to this policy.
1. Information we collect
We collect information you provide directly and information collected automatically:
- Information you provide. When you submit our estimate/contact form, we collect your name, phone number, email address, property address and city, property type, the type of damage or service you need, urgency, insurance-claim status, how you heard about us, and any details you include in your message.
- Automatically collected information. Like most websites, we collect standard log and device data (IP address, browser type, pages viewed, referring URLs) and analytics data via cookies and similar technologies (see “Cookies and analytics” below).
We do not knowingly collect sensitive categories of data through the Site, and we do not sell your personal information.
2. How we use your information
- To respond to your inquiry, provide estimates, and deliver restoration services;
- To communicate with you about your project, including by phone, email, and text message (SMS/MMS);
- To document losses and coordinate with your insurance company;
- To operate, maintain, secure, and improve the Site;
- To comply with legal obligations and enforce our terms.
3. SMS / text message consent (TCPA)
If you check the consent box on our form, you agree to receive calls and text messages (SMS/MMS/RCS) from Restorative Pros regarding your request, customer care, and related notifications. Consent is not a condition of purchase. Message and data rates may apply and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for help. Mobile opt-in data and consent are never shared with third parties for their own marketing.
4. Cookies and analytics
We use cookies and similar technologies to make the Site work and to understand how it is used. We use Google Analytics to measure traffic. We implement Google Consent Mode: analytics and advertising storage are set to “denied” by default until you accept via our cookie banner. You can decline, and you can clear or block cookies in your browser settings at any time. Analytics data is collected with IP anonymization enabled.
5. How we share information
We share personal information only as needed to run our business and never sell it. Categories of recipients include:
- Service providers that operate the Site and communications on our behalf — for example, our form-processing provider (Web3Forms), analytics provider (Google), and hosting provider (Netlify);
- Insurance carriers and adjusters, when relevant to your claim and with your involvement;
- Legal and safety recipients, when required by law or to protect rights, property, or safety.
6. Data retention
We keep personal information only as long as necessary to fulfill the purposes described here, to comply with legal, tax, and insurance obligations, and to resolve disputes.
7. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. This includes rights under the California Consumer Privacy Act (CCPA/CPRA), the Florida Digital Bill of Rights (FDBR), and, where applicable, the EU/UK GDPR. We do not sell or “share” personal information for cross-context behavioral advertising. To exercise a right, contact us using the details below; we will not discriminate against you for doing so.
8. Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
10. Third-party links
Our Site may link to third-party sites and social profiles (such as Facebook, Instagram, LinkedIn, YouTube, and X). We are not responsible for the privacy practices of those sites.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.
12. Contact us
Restorative Pros, Inc.
309 Aulin Ave #400, Oviedo, FL 32765
Phone: (407) 808-9239
Email: [email protected]